FAQs

If you have any doubts or questions, please use our chat or send us an email to hola@boxsr.es and we will be happy to help you.

PRODUCTS

Currently, BOXSR products are only available on our website www.boxsr.es . You can only order online and if you have a question you can contact us through our chat or by sending us an email to hola@boxsr.es and we will be happy to help you place your order.

To find out the most appropriate routine for your skin type, first do the skin test by clicking here . We will send the results to your email. If you have more questions, contact us directly by whatsapp.

We manufacture everything in Spain, our laboratories are located in Alicante, Valencia and Vitoria.

Yes, we do not test on animals at any time and most of our products are also vegan.

With our routines, there is no need to use a separate aftershave, as our moisturizers are made to soothe the skin after shaving.

MY ORDER

Upon completing the purchase process, you will receive a confirmation message to your email address, in which you will be able to see all the details of your order. If you have any questions you can contact us by sending an email to hola@boxsr.es or through our chat.

If you want to change the address, you have to do it right away because orders usually go out the same day or the next day. To modify the address, you have to send us an email to hello@boxsr.es or write to us at whatsapp.

You can know the status of your order at any time, by registering as a user on our website, and entering in the "My orders" section the reference number that we send you in the order confirmation email.

We inform you that we are pending your order at all times to be able to mediate with the transport agency if necessary.

Sure, if it hasn't left our warehouses yet, no problem. To modify or cancel it, please contact us by email hello@boxsr.es or by whatsapp.

Once your order has been shipped, it cannot be canceled. In the case of wanting to return it, you will have to bear the return costs.

If you think you have received a defective product, write to us at hola@boxsr.es and we will process it immediately.

PURCHASING PROCESS

It is 100% safe. Our payment page uses the SSL (Secure Sockets Layer) security protocol. You can pay with a debit or credit card or through your PayPal, Apple Pay or Google Pay account.

Very easy! Within our website, you enter the page of the product you like, and you have the option to "add to cart" or "express checkout through Paypal, Apple Pay or Google Pay". After adding all the products you want to buy to your cart, click the "checkout" button. From there you will reach the payment page where you must enter the shipping information and choose a payment method. Once the payment is made, you will receive an email confirming your purchase. Look in SPAM if you see that you have not received it. If it does not arrive, write to us at hola@boxsr.es and we will send it to you again!

Don't worry, we will help you. Write us by email at hello@boxsr.es or by whatsapp and we will try to solve the problem as soon as possible.

If you have a discount code, you can redeem it on the payment page. There, before entering the card details, it will ask you if you have a discount code. Put it in and hit the "apply" button. Check if the discount has been applied correctly and you can make the payment.

If your payment is rejected, you can click on the "Retry" option. Verify your credit card details and accept the payment again. You also have the possibility to choose PAYPAL. For more information on the reasons for the rejection of payment, contact your financial institution or PAYPAL.

If you have problems with the payment through Paypal it may be because your account has not been verified. BOXSR only accepts payments from verified Paypal accounts.

SHIPPING

You can see the updated rates by clicking here.

It depends on the option you choose. We have two options. 1. Standard Shipping : Shipping takes 72 working hours from when it leaves our warehouses. 2. Express Shipping 24h : Shipping takes 24 working hours from when it leaves our warehouses. Keep in mind that if an order goes out on Friday, Saturday and Sunday do not count. If it is 72h it will arrive on Tuesday / Wednesday and if it is 24h on Monday. In addition, if you place an order on Friday from 2:00 p.m. it will leave on Monday.

Yes, we will deliver your order to any address within the countries available for shipping. We can send the order to your work, to the address of a friend, relative or neighbor. When the information is requested at the end of the purchase process, indicate the desired shipping address and the full name of the person who will sign the receipt of the package and ID. With this system we encourage you to make a gift to another person. No shipments will be made to PO boxes.

All deliveries must be signed by the recipient. If you are not at home to sign the delivery, the delivery person will leave you a notice card with the shipment details and instructions on how to arrange a new date for delivery or for collection at one of the nearest Post Offices to your address.

RETURNS

To request your exchange or return, contact BOXSR by writing an email to hola@boxsr.es.

We will collect the package in the box in which the package was sent and after having checked in BOXSR that The merchandise is in perfect condition and correctly sealed, you will receive the return within a period of up to 14 business days with the same method of payment that you made your purchase.

1. The transport costs caused by this return or exchange are always paid by the customer, unless the product is defective.

2. The products must be returned in perfect condition and without having been opened, or the packaging damaged.

* If you want to make a change, you must first make a return and then place a new order. For any questions you can contact the Customer Service through the mail hola@boxsr.es.

If you need to change or return a product, you can do so within 8 business days from the date of receipt of the order.

Yes, the exchange or return costs are borne by the customer.

The return costs will be based on the area of origin of the order and the costs associated with that area.

BOXSR is not responsible for customs costs or possible customs retention.

In the event of a return, we will pay the purchase price of the product less the transport costs incurred for the return. The payment will be made within a maximum period of up to 8 business days from the date we receive the package, as long as the material is in perfect condition (check Return policy). The payment will be made using the same payment method that you used to make the purchase.

SHOPS

Great! You can contact us at the address hola@boxsr.es

No, currently you can only buy BOXSR through our website.